Your account and your data

This screen covers two operations: exporting your data, and closing the account.

Exporting your data, and deleting the accountOpen /a/settings/account in the app

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Exporting your data

You can request a copy of the data the platform holds about you. It is produced as a .zip containing one JSON file per area, plus a README describing each file.

Four properties apply:

The export contains your own records, not everything visible to you. Content authored by other members is not included.

Secrets are excluded. OAuth tokens, token hashes and device push tokens are deliberately omitted.

The download link is private and time-limited. The file is stored privately and delivered through an expiring link rather than a public URL. If the link has expired, request the export again.

Preparation runs in the background. You do not need to remain on the page.

Deleting your account

Deletion is erasure rather than deactivation, and proceeds in two phases.

Immediately

• Access ends. Sessions are revoked, the sign-in account is deleted, and API and connector access is withdrawn immediately rather than expiring.
• Personal details are scrubbed from the user record. This also releases the email address and profile URL for reuse.
• Any subscription is terminated.
• A data export is sent automatically, to the email address captured at the time of the request. This ensures the export still reaches you after your details have been scrubbed.

After thirty days

The remaining record is hard-deleted. Shared content you authored is anonymised rather than removed, so that discussions involving other members remain intact while ceasing to be attributable to you.

Sole administrators

If you are the sole administrator, owner or coordinator of an organisation, project or workspace, deletion does not leave it without one. The platform promotes a replacement; where there is no one to promote, that organisation, project or workspace is deleted as well.

Confirm this before requesting deletion. If something you created should outlive the account, add a second administrator to it first.

AccountSettings → Account