Your organisation

An organisation owns projects, holds a subscription and can be verified. It is administered from two screens: Organization and Members.

The profile

Settings → Organization has four tabs: Profile, Verification, Storage and Settings.

Profile holds the logo, the description, and an organisation type selected from a fixed list: NGO, Foundation, Association, Cooperative, Community Group, Social Enterprise, Startup, Network / Alliance, Research Group, Informal Collective, Public Institution, or Other. Selecting Other enables a free-text field.

The type is assessed as part of verification, and is displayed to other organisations evaluating a collaboration.

Verification

Verification has five states:

State	Meaning
Unverified	The default. Nothing has been reviewed
Pending	Requested, and awaiting a reviewer’s response
Verified	Approved
Suspended · Revoked	Withdrawn after approval

Verification determines the pricing band. On approval, the non-profit tier is assigned from the organisation’s country income group, and checkout applies that band from then on. Requesting verification before subscribing is therefore recommended — see What your plan includes for the sequence and its cost implications.

Requesting it

Requesting verification — documents, types and notes for the reviewerOpen /a/settings/organization in the app

×

1. Complete the organisation profile. Verification is locked until the required fields are complete. The tab states this and links back to Profile rather than accepting a request that would be rejected.

2. Upload the supporting documents. Each is filed under a type: Registration Certificate, Tax Certificate, Annual Report, Proof of Address, Articles of Incorporation, or Other. PDF, JPEG, PNG or WebP, up to 10 MB each.

3. Add notes for the reviewer. Optional. Use this for context the documents do not carry — an unusual legal form, a name that differs between documents, or a registration from a jurisdiction whose certificates may be unfamiliar.

4. Submit the request. The organisation moves to pending and a reviewer assesses it.

Review is performed by a person and is not immediate. The pricing band is assigned only on approval, so organisations intending to subscribe should allow for the review period.

This is also the subject of the dashboard prompt reporting an incomplete organisation profile.

Members

Settings → Members has three tabs: Members, Invitations and Join Requests.

Invitations are issued by the organisation. Join requests are submitted to it, and remain outstanding until an administrator responds — which is why join request alerts are a separate notification.

Members hold a role. Administrators can manage the organisation; ordinary members cannot.

Confirm you are not the sole administrator before deleting your account. A sole administrator’s departure promotes a replacement, or deletes the organisation if there is no one to promote. See your account and your data.

OrganizationSettings → Organization